Privacy Policy

1. Information We Collect

We may collect the following information:

• Personal information you provide: Name, email address, phone number, date of birth, and payment details
• Health or medical information: necessary for treatments or consultations
• Technical information automatically collected: IP address, browser type, device information, pages visited, and interaction with the Website

2. Cookies and Tracking Technologies

We use cookies to improve user experience, analyze website traffic, and deliver relevant content.

Google Analytics 4 & Google Tag Manager

We use Google Analytics 4 (GA4) for behavioral analytics. GA4 sets cookies such as _ga and _ga_<container>. These remain for up to 14 months. The data processor is Google Ireland Ltd.

Meta Pixel

We use the Meta Pixel for ad measurement and retargeting. It sets cookies such as _fbp and _fbc. The data processor is Meta Platforms Ireland Ltd.

Important: No personally identifiable information (PII) or health-related information is sent to Google or Meta.

The legal basis for processing analytics and marketing cookies is your consent (UK GDPR Article 6(1)(a)). You can withdraw or change your consent at any time by clicking ‘Cookie preferences’ at the bottom of any page on our Website.

3. How We Use Your Information

We use your information to:

• Provide and manage our services, bookings, and consultations
• Communicate with you about appointments, promotions, or updates
• Comply with legal obligations, including medical record-keeping
• Improve the Website and user experience
• Protect against fraud and unauthorized access

3. Sharing Your Information

We do not sell your personal data. We may share information:

• With service providers or payment processors to fulfill services
• If required by law, regulation, or legal process
• In the event of a sale or merger of the business, under confidentiality agreements

4. Data Retention

• Personal data is retained only as long as necessary for business, legal, or regulatory purposes.
• Medical records are retained in accordance with UK healthcare regulations.

5. Your Rights

Under UK data protection laws, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion or restriction of processing
• Object to certain processing activities
• Lodge a complaint with the Information Commissioner’s Office (ICO)

6. Security

• We implement appropriate technical and organizational measures to protect your data.
• However, no online transmission can be guaranteed 100% secure.

7. Changes to Privacy Policy

• We may update this Privacy Policy at any time.
• Changes will be posted on the Website with an updated effective date.

8. Contact

For any questions about this Privacy Policy, please contact: